What menu changes can I make through DoorDash?
Your POS menu should be your primary source for menu updates. Changes made through your POS menu are directly synced with your DoorDash menu. Depending on your POS provider, you may also be able to make the following updates through DoorDash:
Pickup pricing
Alcohol or age-restriction tags
Bike-friendly Dasher tags
For most menu change requests, you’ll need to contact your POS provider directly. Changes made through the Menu Manager in the DoorDash Merchant Portal are not permanent and may be overwritten by updates from your POS or cause orders to fail.
How do I add or edit my menu photos?
DoorDash automatically pulls menu photos from your POS-integrated menu, reviews them against quality standards, and publishes approved images to your DoorDash menu.
All photo updates must be completed through your POS and include a public photo URL.
Photo approval guidelines
Photos should accurately represent the item and portion size (at least 80% visible)
Only one item per photo
Avoid unrealistic presentation or styling
Images must be high resolution and in focus
Items should be evenly lit with no overexposure
No text, graphics, borders, or people
Technical requirements
16:9 aspect ratio
Maximum file size: 2 MB
JPG, JPEG, or PNG file format
How do I update my menu pricing?
For most POS providers, menu pricing should be updated directly in your POS. Once pricing is updated, it will sync to DoorDash automatically. Some providers sync changes instantly, while others may take up to 24 hours.
How do I modify my store hours?
Your DoorDash store hours are based on the hours set in your POS. Update store hours with your POS provider to ensure changes sync correctly.
Your DoorDash closing time appears 20 minutes earlier than your actual closing time to allow preparation for late orders.
Some POS providers also allow store hour updates through the Merchant Portal. To avoid sync issues, we recommend managing store hours through your POS whenever possible. If you choose to use the Merchant Portal:
Navigate to the Store Availability tab
Select Edit Menu Hours on the left of the page
Set your desired regular scheduled store hours and closures
How do I mark an item out of stock or remove it from my menu?
Most POS systems allow you to mark items out of stock directly.
DoorDash Preferred Integration partners support real-time item availability checking, so DoorDash can proactively check item status and automatically remove out-of-stock items from your menu before an order is placed, helping prevent cancellations. Look for this capability when evaluating your integration provider.
If you mark an item out of stock using DoorDash’s self-serve menu editor, you’ll need to re-enable the item using the same method:
Log into the Merchant Portal
Select Manage Menu
Choose the menu you want to update from the drop down menu
Scroll to the item category
Click on the item you’d like to mark out of stock and toggle the button to Off
When re-enabling an item, turn the toggle button to On
How do I update pickup and delivery pricing?
If your POS provider supports dual pricing, update pickup and delivery prices directly in your POS.
If your provider doesn't support dual pricing, you can adjust pickup or delivery prices using the Menu Pricing Rate tool. This feature allows you to apply a percentage-based markup or markdown to pickup or delivery orders without changing your POS base prices.
Before you start
Price adjustments apply at the store level only
Bulk updates across multiple stores aren’t supported
Your store must have an active POS integration
After you've completed these steps, continue with the following instructions:
Log in to the Merchant Portal
Tap Settings from the left navigation
Choose Account Settings
Click Add next to Menu Pickup and Delivery Price
Choose the pricing structure you want to adjust
Pickup orders: Use this option if your delivery prices are already marked up in your POS or you want pickup prices to match in-store pricing
Delivery orders: Use this option if your pickup prices already match in-store pricing or you want to apply a markup to delivery orders
Select either:
Pickup orders: Percentage of delivery prices marked up or a rounding modifier
Delivery orders: The delivery markup percentage or a rounding modifier
Tap Save
Updated prices will appear on your DoorDash menu. If prices don't update, contact your Account Owner or DoorDash Support.
Why don't pickup and delivery prices always sync automatically?
Your POS provider must support dual pricing for pickup and delivery. If dual pricing isn't supported, pickup and delivery prices may default to the same value.
Menu Pricing Rate allows you to adjust prices on DoorDash without changing your POS base prices.
Can I view how changing delivery and pickup prices impact my reconciliation reports?
Yes, if you use Menu Pricing Rate, the revenue shown in your POS may differ from DoorDash payout totals.
You can download financial reconciliation reports from the Merchant Portal to compare:
Pre-adjusted subtotal (before markup or markdown)
Pre-adjusted tax subtotal
These reports help explain differences between POS revenue summaries and DoorDash payouts.
If your provider supports integrated promotions, promo details — including co-funded and stacked promotions — are included in order data, which helps keep your DoorDash payouts and POS records aligned. This reduces common reconciliation discrepancies caused by promotional orders.
Orders started failing after pricing changes — what should I do?
Some POS integrations require additional configuration to accept adjusted subtotals or tax amounts. If orders fail, contact your POS provider or DoorDash Support.
Keep in mind, the following integrations don't currently support adjusted subtotal or tax amounts:
Shift8
Doshii
Redcat
Mealco
Cuboh
Mobi2Go
MYR
SICOM
Aloha ODSP
If you use a middleware or aggregator, confirm compatibility with both your POS system and provider.
Preferred Integration partners are required to share detailed order error data, which helps DoorDash proactively identify and address order failures. If you're experiencing recurring order failures, check whether your provider is part of DoorDash preferred integrations program
Are there POS-specific menu management processes?
Yes, some POS providers require specific management processes. For POS-specific menu management guidance, contact your integration provider or select one below:
Interested in switching POS protocols? Compare DoorDash protocols in advance.
