What is the Checkmate integration with DoorDash?
Checkmate is a third-party aggregator that connects DoorDash to your POS. Checkmate's partnership with DoorDash as a Preferred Integration partner allows you to accept and fulfill orders from DoorDash Marketplace, Online Ordering, and Caviar from your POS.
What do I need before starting the Checkmate integration process?
Before you can start integration onboarding for your store, you need three things:
An active DoorDash partnership
An active Checkmate partnership
A POS menu synced with Checkmate
Checkmate will help you confirm that your menu is ready for the DoorDash integration with an email or in their onboarding portal.
How do I integrate Checkmate with DoorDash?
You can begin the Checkmate integration using these self-integration steps with your compatible POS.
Step | Task | Time | Responsibility |
|---|---|---|---|
1 | Sign up with Checkmate and DoorDash | Varies | You |
2 | Add DoorDash to your location | 3-5 minutes | You |
3 | Complete quality check | Varies | Checkmate |
4 | Complete onboarding checklist | Varies | You |
5 | Recieve Checkmate confirmation | Real-time | Checkmate |
6 | Receive DoorDash confirmation | Real-time | DoorDash |
Need help?
Submit a ticket to your Checkmate onboarding specialist
Call 1-888-267-4140
Contact DoorDash Merchant Support for DoorDash-specific issues
How do I manage my menu and store hours?
Optimize your menu for online ordering and update your store hours through your POS or the Checkmate portal. Visit the Checkmate website to determine how you'll make changes to your ordering platform menus.
These POS systems require an additional step to make sure certain menu items are visible with online ordering:
How can I add items or modifiers that are missing from my new menu?
You can add menu items and modifiers directly in the Checkmate Menu Management Portal. This places your updates in Checkmate's queue so the menu updates team can complete them. Checkmate will notify you within 1-2 days when the items have been added, and your DoorDash menu will update instantly once changes are approved.
How do I deactivate or 86 items and modifiers from my menu?
You can deactivate a menu item or modifier directly from the Checkmate Menu Management Portal by following these step-by-step instructions. Your DoorDash menu will update instantly after changes are made.
Can I have menu items that are only available during certain hours?
Yes. If you have menu items that should only be available during specific hours, contact Checkmate Support at support@itsacheckmate.com. They can help you set up a separate menu with restricted hours.
How do I manage delivery and pickup orders?
Managing your delivery and pickup orders will happen through Checkmate and your POS. Scheduled orders will appear on your POS when it's time to prepare the order for delivery or pickup.
Reach out to Checkmate if you're experiencing printing delays.
Why are my order tickets not printing?
Most DoorDash orders automatically appear in your POS and print based on item prep time. If an order doesn't appear, the Checkmate Support team may contact you to confirm your ability to complete it before a Dasher arrives.
Orders may take longer to appear due to:
Recent menu changes
Temporary system outages
POS printer routing changes
Changing your POS printer router settings can cause tickets to stop printing. Review your POS printer routing settings or contact your POS support team. If the issue continues, contact Checkmate Support.
Can I use dual pricing for pickup or delivery with Checkmate?
Yes. Dual pricing is supported, but setup steps vary by POS provider. Refer to your POS-specific instructions or contact Checkmate Support for guidance.
How can I use self-delivery instead of Dashers?
If you plan to use your own delivery fleet, notify your Checkmate representative during onboarding and provide your maximum delivery radius. Checkmate and DoorDash will configure self-delivery before your store is activated.
If your store is already live, contact DoorDash POS Support at 855-222-8111 or submit a request through the Help section of your DoorDash Merchant Portal.
What reporting tools are available through Checkmate?
Checkmate uses the DoorDash Reporting API to provide access to reporting tools, including:
Reconcile
A centralized financial reconciliation platform, Reconcile allows businesses to track and verify transactions across multiple locations and ordering platforms in a single, unified view. Reconcile is a paid product that merchants with or without a DoorDash integration with Checkmate can purchase.
Revenue management
Checkmate helps brands protect and recapture revenue by automating refund resolution and monitoring store availability across ordering platforms. These tools reduce revenue loss, identify operational trends, and ensure stores stay online and fulfilling orders.
Dispute analysis
Analyzes disputed transactions, allowing you to monitor and manage refund disputes
Refund analysis
Overview of refund activity, identifies refund patterns and causes across different locations and ordering platforms
Online management
Computes total downtime and the revenue impact across stores
Insights reports
Checkmate's Insights platform offers 20+ customizable reports across operations, marketing, and IT. Brands gain visibility into key metrics like cancellations, downtime, and guest experience to drive smarter decisions and continuous improvement. A few reports include:
Driver Wait Time: Provides insights on Dasher wait across different locations normalized across all delivery service provider
Order Cancellation: Gives insights into order cancellations across locations and platforms to identify trends and root causes of cancellations, improving operational efficiency and reducing financial losses
Reputational Analysis: Offers understanding of customer feedback and brand performance across locations
How do I manage canceled orders and refunds?
You can view and manage canceled orders in the DoorDash Merchant Portal or the Order Manager app.
Checkmate does not receive order cancellation notifications, so you won't see cancellations in your POS. To account for a canceled order:
Reopen the order in your POS
Process the refund manually
Once DoorDash receives a merchant order confirmation, you'll be paid out regardless of when the customer cancels. Refund amounts vary depending on how far along the order was before cancellation.
Where can I find Checkmate resources?
You can contact Checkmate Support directly by submitting a ticket, emailing support@itsacheckmate.com, or other support methods.
View these Checkmate-specific topics on their website:
