Manage Orders
Learn how you can view your orders and manage them live
Drive on Demand Unified Portal
Drive Portal functionality has been unified into the Marketplace Merchant Portal. This means that businesses are able to review active orders, update order details and reschedule/cancel orders in one merged portal experience.
Adjusting Existing Orders in the DoorDash Tablet
You can adjust active and scheduled orders directly from your DoorDash Tablet. This includes updating pickup times, contacting customers or Dashers, managing out-of-stock items, issuing refunds or replacements, and contacting Support — all from the Live Orders screen.
View and Manage Orders in the Merchant Portal
You can view live, scheduled, and past orders in the Merchant Portal to track deliveries, review cancellations, leave Dasher feedback, and confirm payouts. This guide shows where to find order details, financial records, and cancellation status across Merchant Portal, DoorDash Tablet, and Business Manager App.
How to Operate and Manage Your Store Orders
You can manage DoorDash orders in real time using the Merchant Portal, the Business Manager app, a point-of-sale (POS) integration, or the DoorDash Tablet. This includes adding pickup instructions, identifying pickup orders, marking items out of stock, contacting customers or Dashers, and canceling orders when needed.
How Do I Reduce Avoidable Dasher Wait Time?
Avoidable Dasher wait time is the extra time Dashers wait at pickup after your stated prep time has passed. Keeping this low helps deliveries run smoothly, improves customer satisfaction, and reduces friction at pickup. You can track your avoidable wait time in the Merchant Portal and take simple steps to reduce it.
How to Refund Orders
Merchants can issue full or partial refunds for eligible Online Ordering pickup and delivery orders directly in the Merchant Portal or on your DoorDash Tablet. Refunds are processed immediately, and customers are typically reimbursed within seven business days, depending on their bank.