What is a POS integration?
A point-of-sale (POS) integration allows information to be safely shared between two or more technology systems.
DoorDash POS integrations create a bridge for DoorDash to send and retrieve data from your POS system to help you:
Track performance: Review and analyze DoorDash ordering trends
Avoid manual order entry: Orders are sent directly to your POS from DoorDash, lowering the chance of human error on manually entered orders
Reduce hardware: All orders show up in the same place, without the need for a tablet or other devices
Automatically update menus: Changes made on your POS to your menu is automatically reflected on your DoorDash menu
What POS systems and middleware providers does DoorDash support?
DoorDash integrates with many POS systems and middleware providers (MWPs). Commonly used options include:
Checkmate (middleware provider)
Deliverect (middleware provider)
Otter (middleware provider)
Toast (direct POS integration)
If you use a different POS or middleware provider, see How to integrate your POS with DoorDash or visit the DoorDash preferred integration partners page.
What features are available with POS integrations?
Depending on your POS system and configuration, integrations may allow you to:
Set different prices by order type (pickup vs. delivery)
Collect tips for in-house staff on pickup orders
Deliver DoorDash orders with your own drivers
Apply promotions and discounts directly through your POS
Mark items as out of stock from your POS
Push real-time menu updates to DoorDash
Pause your store or cancel orders from your POS
Contact customers using anonymized phone numbers
View Dasher status updates
Feature availability depends on POS compatibility and provider setup.
How do Checkmate, Deliverect, and Otter integrations work?
Checkmate
Checkmate connects DoorDash to your POS through middleware, allowing you to manage menus, orders, and pricing from one system.
Deliverect
Deliverect syncs DoorDash orders directly into your POS, helping reduce manual entry and keep menus consistent across platforms.
Otter
Otter connects DoorDash to your POS or Otter tablet, centralizing order management and menu updates.
Why is Toast different and how does it work?
Toast is a direct POS integration with DoorDash. With Toast, you can:
Collect tips for in-house staff on pickup orders
Mark items as out of stock from your POS
Push real-time menu updates
Pause your store or cancel orders directly in Toast
To explore all available integrations, visit the DoorDash integrations page.
Why is Clover POS different and how does it work?
To integrate Clover with DoorDash, you must have an active partnership with both DoorDash and Clover:
If you're new to DoorDash, sign up first
If you're new to Clover, you'll need an active Clover account and a Clover online menu before continuing
From there, you can:
Log in to your Clover account, then select Settings on the top left-hand side
Under Business Operations, select Online Ordering
With a Clover integration, merchants can manage menu updates, item photos, store hours, special instructions, and prices in real-time. To set up special instruction access, contact Merchant Support at 855-973-1040 (US) or submit a request in the Merchant Portal.
