How do I temporarily pause orders on Deliverect?

You can temporarily pause orders to your store by using the Busy Mode feature by following these step-by-step instructions.

How can I monitor a Dasher’s status with the Deliverect integration?

You can monitor Dasher status through courier updates with Deliverect. You can also monitor Dasher status on live orders through the Business Manager mobile app from DoorDash or your DoorDash tablet if you still have one. Lastly, you can call DoorDash Support at 1-855-222-8111.

How do I manage canceled orders and refunds?

You can view and manage order cancellations from the orders page in Deliverect, the DoorDash Merchant Portal, or the Business Manager app. Deliverect can’t receive order cancellation notifications and you won’t be able to see notifications on your POS. To account for canceled orders, reopen the order and refund it on your POS. Once DoorDash receives a merchant order confirmation, you’ll be paid out regardless of when the customer canceled the order. The refund amount will vary depending on how far along an order was before cancellation.

Deliverect Integration with DoorDash

What is Deliverect, and how does it work with DoorDash?

Deliverect is a third-party aggregator that connects DoorDash to your POS. Deliverect’s partnership with DoorDash as a Preferred Integration partner allows you to accept and fulfill orders from DoorDash Marketplace, Online Ordering, and Caviar from your POS.

What do I need before starting the Deliverect integration process?

Before you can start integration onboarding for your store, you need three things:

An active DoorDash partnership
An active Deliverect partnership
A POS menu synced with Deliverect

Deliverect will help you confirm that your menu is ready for the DoorDash integration with an email or in their onboarding portal.

How do I integrate Deliverect with DoorDash?

You can begin the Deliverect integration by adding DoorDash as an ordering channel if you are an existing Deliverect customer.

Step	Task	Time	Responsibility
1	Sign up with Deliverect and DoorDash	Varies	You
2	Build your menu in Deliverect	Varies	You
3	Add your DoorDash store to your Deliverect account	5 minutes	You
4	Select menu for DoorDash	2 minutes	You
5	The menu gets qualified	5 minutes	DoorDash
6	DoorDash integration is activated	Real-time	Deliverect

If you need help during setup:

Contact Deliverect Support using live chat in the Deliverect Manager Portal or email support@deliverect.com
Contact DoorDash Merchant Support and ask to be connected with the Integrations Rescue team

Menu-building steps are managed in Deliverect, not in the DoorDash Merchant Portal.

To keep your DoorDash storefront accurate:

Make menu or hours updates in your POS or Deliverect Portal
Review changes in the Deliverect Manager Portal
Select Publish Menus to push updates to DoorDash in real time

Updating menus and availability regularly helps avoid order issues and customer cancellations.

How do I manage DoorDash orders through Deliverect?

Managing your delivery and pickup orders will happen through your POS or the Deliverect Manager App. Learn more about managing orders for your integration with DoorDash.

Where can I find Deliverect support and resources?

You can contact Deliverect Support directly by using live chat in the Deliverect Manager Portal or emailing support@deliverect.com. Be sure to provide support with any necessary information about your issue and store. Contact support@kounta.com if you have a Kounta or Lightspeed POS.