What settings can I update?
From the Settings tab in the Merchant Portal, you can manage the following:
Account details (store name and address)
Contact information
Email preferences for performance reports
Dasher pickup instructions
Customer pickup instructions
Commission rates
Tax rates
Payout settings
Store details
Use this section to update your:
Store name
This is the name you will see on your DoorDash store
Address
Begin typing your address and once you see the correct one, choose your address from the dropdown and save your changes. Please note:
You can’t use suite numbers with this tool. If your address requires a suite number, contact Merchant Support to have it added
If your address doesn't populate and you see an error message, double check the formatting of your address
Phone number
Select the correct country from the dropdown
Enter your phone number and select Save
This number may be used for order-related issues and automated calls.
If your phone number uses a tree navigation (for example, “press 1 for staff”), contact Merchant Support for help setting this feature up.
Store communications
You can manage which email addresses receive daily or weekly store performance reports:
Add or remove email recipients if you have Manager or Admin access
Changes apply to performance report delivery only
Account settings
Pickup instructions
Use this section to tell Dashers how to pick up orders from your store. You can add:
Default instructions
Instructions for where to pick up food at your store
Additional information to help Dashers, such as where to park
Dynamic instructions for Dashers who will arrive at specific times of the day or certain days of the week
If you offer customer pickup, you can also provide directions for a smooth pickup experience.
Tablet Settings
Use this section to manage your DoorDash tablet connection. You can:
Add login information and reset your password
Set a Pause Store PIN, which allows you to temporarily pause orders on your DoorDash tablet.
Enable the chat feature on your DoorDash tablet
Pricing plans
Here you can view your current commission rates for delivery, pickup, or DashPass orders. Please note:
You can't edit commission rates
Rates may appear different due to temporary city or state commission caps
To change your commission rate, select a different plan.
Tax rates and forms
Your current tax rate is displayed in this section.
Tax rates can't be edited directly in the Merchant Portal
If you need to update your tax rate or have questions about taxable items, contact Merchant Support
How do I adjust my payout schedule?
You can choose to receive payouts on a daily basis instead of weekly payouts.
Daily payouts are offered at no additional cost
Select Get Daily Payments to enroll
