What is the Square integration with DoorDash?
Square is a restaurant POS and management system. Square is also a DoorDash Preferred Integration partner — and this partnership means you can accept and fulfill orders from DoorDash Marketplace, Online Ordering, and Caviar directly from your Square POS.
What do I need before starting the Square integration process?
Before you can start integration onboarding for your store, you need three things:
An active DoorDash partnership
An active Square for Restaurants account enrolled in the New Menus Experience
To enroll in Square's New Menus Experience: Visit your Square dashboard, select Menus, then Update to the new experience
A menu ready for DoorDash
You can make an existing menu ready for DoorDash or create a new menu for DoorDash by following these steps
How do I integrate Square with DoorDash?
You can complete integration through Square's self-integration steps.
Sign in to your Square Dashboard
Navigate to the DoorDash integration setup
Follow the guided steps to connect your locations, menus, and settings
Need help?
For onboarding or POS-related questions, visit the Square Support Center
For issues related to Dasher status, partial cancellations, refunds, or customer communication, contact DoorDash Merchant Support
How do I manage menus and store hours with Square?
Update menu hours
In the Square Dashboard, go to your DoorDash integration management page
Select the location you want to update
Choose your menu and select Edit menu hours
Update store hours
Manage regular hours from the DoorDash integration management page in Square
Add holidays or special hours in the Merchant Portal
How do I manage DoorDash orders in Square?
You can cancel a DoorDash order through your Square Dashboard or Square POS. This action will void the ticket, update DoorDash, and notify the customer.
If you cancel a DoorDash order through your Square Dashboard or Square POS before a Dasher has been dispatched, the order will be refunded. To make a substitution, please reach out to the customer using your Merchant Portal.
Learn more about managing orders for your integration with DoorDash.
Where can I find Square resources?
For support from Square, visit the Square Support Center or check out the links below:
