Integrating your point-of-sale (POS) system with DoorDash helps you receive orders in one place, reduce manual tasks, and keep your menu and store details consistent across systems. This guide explains what you need before starting, how to request an integration, and what to expect during onboarding.
If you’re looking for more information about how DoorDash Preferred Integration partners work, see: Understanding the DoorDash Preferred Integrations Program.
What is a POS integration with DoorDash?
A POS integration with DoorDash connects your DoorDash Marketplace store directly to your point-of-sale (POS) or middleware system. This connection sends incoming orders straight to your POS, syncs your menu and store details, and reduces manual tasks by keeping everything updated in real time.
What you need before integrating your POS with DoorDash
Before you start the integration process, make sure you have the following:
An active DoorDash partnership
New merchants must complete the onboarding steps in the Merchant Portal.
A compatible POS or middleware provider
Your provider will confirm whether they support DoorDash integrations.
To explore compatible partners, browse DoorDash Preferred Integration partners.
A store menu built in your POS or middleware provider (ready to sync).
Your menu must originate from your POS or middleware so it can sync with DoorDash.
Your provider will help confirm your menu is structured correctly for integration.
How to request a POS integration
How to request a POS integration if you’re new to DoorDash
New merchants must complete Merchant Portal onboarding before requesting a POS integration. Learn how to get started on DoorDash and how to gain access to the DoorDash Merchant Portal.
Once you’ve completed the required onboarding tasks, follow the steps below.
How to request a POS integration as an existing merchant
You can request an integration directly through the Merchant Portal:
Log in to the DoorDash Merchant Portal.
Navigate to Settings.
Choose Integrations.
Find your integration provider and select Get Started.
Log in to your POS or middleware provider’s system and follow their steps.
If your provider isn’t listed, select Other and then Contact Support.
You can follow integration-specific guides here:
What happens after you request a POS integration
After you submit your request, your provider will guide you through setup tasks, menu approval, and activation before orders begin flowing to your POS. You will follow a short onboarding process.
Complete POS-specific pre-work
Each provider has unique requirements. This may include menu updates, store hours, or hardware setup. Follow the instructions from your provider, or choose your provider from the integration guides library.Approve your integrated menu and store details
Your provider will generate an integrated version of your menu. Review and approve it, along with store hours and tax settings.Activate your integration
Activation is typically self-serve and usually takes about 3 days, depending on your provider. You’ll choose when to turn on your integration.Receive confirmation
You’ll get an email once the integration is complete. After activation, DoorDash orders will begin flowing to your POS automatically.
Learn how to manage your menu and store hours after setting up your integration.
How to choose the right POS integration for your restaurant
The right POS integration supports your workflows, keeps your menu accurate, and helps your team reduce manual work.
Here are a few things to consider as you evaluate your options:
Supported features: Look for capabilities like real-time menu syncing, 86ing, and automated order flow. These can reduce manual work and help prevent errors during busy shifts.
Compatibility with your setup: Confirm that your POS or middleware provider supports DoorDash integrations and that it fits smoothly into your existing workflows.
Ease of use: A good integration should simplify operations, not add new steps. Your provider should clearly guide you through menu setup, store configuration, and activation.
Reliability and accuracy: An effective integration keeps orders consistent, updates quickly, and helps Dashers arrive at the right time.
Level of support: Some providers offer self-guided setup, while others provide hands-on onboarding. Choose whichever approach works best for your team.
Ready to connect your POS? Request an integration in the Merchant Portal or learn more about DoorDash integrations.
