Integrating your point-of-sale (POS) system with DoorDash helps you receive orders in one place, reduce manual tasks, and keep your menu and store details consistent across systems. This guide explains what you need before starting, how to request an integration, and what to expect during onboarding.
If you’re looking for more information about how DoorDash Preferred Integration partners work, see: Understanding the DoorDash Preferred Integrations Program.
What is a POS integration with DoorDash?
A POS integration connects your DoorDash Marketplace store directly to your point-of-sale (POS) or middleware system. This connection sends incoming orders straight to your POS, syncs your menu and store details, and reduces manual tasks by keeping everything updated in real time.
They can also help ensure your menu reflects what’s actually in stock automatically, reducing cancellations caused by unavailable items
What you need before integrating your POS with DoorDash
If you’re looking to start start the integration process, make sure you have the following:
An active DoorDash partnership: New merchants must complete the onboarding steps in the Merchant Portal.
A DoorDash compatible POS or middleware provider: Your provider will confirm whether they support DoorDash integrations. For the best experience, choose a provider that supports real-time reconciliation and automated error reporting..
A store menu built in your POS or middleware provider: Your menu must originate from your POS or middleware so it can sync with DoorDash.
How to request a POS integration if you’re new to DoorDash
If you’re new to DoorDash, you must complete your Merchant Portal onboarding before requesting a POS integration. Once you’ve completed the required onboarding tasks, follow the steps below.
How to request a POS integration as an existing merchant
You can request an integration directly through the Merchant Portal:
Log in to the DoorDash Merchant Portal.
Navigate to Settings.
Choose Integrations.
Find your integration provider and select Get Started.
Log in to your POS or middleware provider’s system and follow their steps.
If your provider isn’t listed, select Other and then Contact Support.
Tip: If you use DoorDash Storefront, look for providers that support Dual Pricing and Channel-Based Menus. This allows you to set different prices for pickup and delivery and offer exclusive items on your own website.
You can follow integration-specific guides here:
What happens after you request a POS integration
After you submit your request, your provider will guide you through setup tasks, menu approval, and activation.
Complete POS-specific pre-work: Each provider has unique requirements. This may include menu updates, store hours, or hardware setup.
Approve your integrated menu and store details: Your provider will generate an integrated version of your menu. Review and approve it, along with store hours and tax settings.
Activate your integration: Activation is typically self-serve and usually takes about 3 days.
Receive confirmation: You’ll get an email once the integration is complete. Orders will begin flowing to your POS automatically.
Learn how to manage your menu and store hours after setting up your integration.
How to choose the right POS integration for your restaurant
The right POS integration should support your workflows, keep your menu accurate, and help your team reduce manual work. Consider these key features:
Menu accuracy and availability
Your integration should keep your menu aligned with what’s actually in stock, helping prevent orders for unavailable items and reducing avoidable cancellations.
Reconciliation and reporting
Look for integrations that pass through complete promotion details, so your POS reflects all discounts accurately, making reporting and reconciliation easier.
Order reliability and issue visibility
When orders fail, your integration should provide clear, actionable error details, so issues can be identified and resolved more quickly. the exact issue, allowing DoorDash to help fix it before a cancellation occurs.
Support for DoorDash Ordering Channels
If you use DoorDash Online Ordering, your integration should support features like channel-based menus and staff tips, to ensure a consistent experience across channels. Ready to connect your POS? Request an integration in the Merchant Portal or learn more about DoorDash integrations.
