What are staff tips on DoorDash pickup orders?
Staff tips allow customers to thank your in-store team when they place a pickup order through DoorDash.
Tips are optional for customers
You choose which stores offer staff tips
Tips apply to pickup orders only
DoorDash passes 100% of tips to you for distribution
Turning on staff tips can help you increase take-home earnings for eligible employees, give customers a clear way to recognize great service and support staff morale without increasing menu prices.
Can I collect staff tips through my POS integration?
It depends on your POS provider. Some POS systems support staff tips on DoorDash pickup orders, while others don't. Availability and behavior vary by provider.
Review your POS provider's capabilities in Our Integration Partners
Contact Merchant Support if you're unsure how tips flow through your setup
How do I turn on staff tips for DoorDash pickup?
You can enable staff tips in the Merchant Portal settings.
Log into the Merchant Portal
Go to the Solutions Center tab
Scroll down to Grow Online
Tap on Pickup
Click + Add Feature
How are staff tips paid out?
Staff tips are included in your weekly DoorDash payout as a single lump-sum amount. You're responsible for distributing tips to staff. In some jurisdictions, failing to distribute tips may be considered wage theft.
If you have questions about local requirements, consult a legal or payroll professional.
Where can I see the staff tips I've collected?
You can view staff tips in several places, depending on how much detail you need.
Summary views
Monthly statement: Shows total staff tips collected
Weekly payout email: Includes staff tip totals
Detailed views
Transactions breakdown report (Report Builder): Order-level detail
Orders tab → Order History: View tips per order (last 90 days)
Financials tab: Tip amounts included in payout summaries
DoorDash Tablet: Staff can see tip amounts for individual orders
Which employees should receive staff tips?
Rules around tipped employees vary by location and depend on federal, state, provincial, or local laws.
DoorDash doesn't determine tip eligibility for your staff. We recommend consulting a legal, payroll, or tax professional to ensure your distribution practices comply with applicable laws.
How should I reconcile and distribute staff tips?
You can reconcile tips using order-level reports in Merchant Portal. Common approaches include:
Pooling tips by shift
Distributing tips per order
Allocating tips based on hours worked
Download the transactions breakdown report in the Report Builder to match tips to operating hours or individual orders.
How are staff tips taxed in the US?
Under the One Big Beautiful Bill Act (OBBBA), the federal "no tax on tips" provision is effective from 2025 through 2028.
What this means today:
DoorDash continues to monitor IRS reporting requirements
Tips appear in your monthly statements and financial reports
Form 1099-K will not include tips for tax year 2025
Tips are expected to become a reportable field
Always consult a tax professional for guidance specific to your business.
