How do I create a financial report?
Log in to the Merchant Portal.
In this report, you can see: transactions, error charges/adjustments, and payouts.
Choose if you want this to be a one-time report, or a recurring report
Select a start and end date within the last two years
Select all of the information you would like included: Transaction details, Order item details, or Merchant operations and consumer feedback
Click Create report
You will receive an email when your report is ready for download. Once created, reports can be accessed from the Reports section for 7 days.
How do I view my transactions?
Follow the steps below to view your transactions:
Log in to the Merchant Portal.
Select Financials in the left column, then select Transactions.
To filter by date range, use the drop-down at the top of the page and click Apply.
How do I view my payouts?
Follow the steps below to view your payouts:
Log in to the Merchant Portal.
Select Financials in the left column, then select Payouts.
To see your DoorDash payouts in a specific date range, change the date using the drop down at the top of the page, then click Apply.
You can view the payout date, payout ID, status, sales, DoorDash commission and fees, marketing spend, and amendments, and net payout.
To see specific details on a payout, such as which transactions were included, click on that particular payout.
How do I view my monthly statement?
To help reconcile your monthly transactions, monthly statements will be available by the 5th day of every month.
Log in to the Merchant Portal.
Select Financials in the left column, then select Statements. Here you’ll view your monthly statement broken down by month.
Please note
The monthly statement includes all transactions completed within the calendar month.
The monthly statement is different from the sum of all payouts within a month since payout dates are not the same as transaction dates.
Payouts include transactions completed during the payout period, which may straddle two months. If you want to view all transactions instead of payouts by month, go to Transactions and filter by a calendar month.
How do I calculate my net total?
Formula: Net Total = Sales – Commission & Fees + Amendments
In the Merchant Portal Financial pages, all columns will sum up to the Net total amount.
In the Report Builder Financial CSV reports (Transactions overview, Transactions breakdown, and Payouts), all the columns under the sales, commission & fees, marketing spend, and amendments sections will sum up to the Net total amount.
Reviewing your DoorDash payout and earning statements can help you assess your restaurant's financial health and make informed decisions to improve your restaurant’s bottom line.
Non-financial terminology in DoorDash reporting
Timestamp (UTC): Transaction date/time in Coordinated Universal Time (UTC).
Timestamp (local): Date/time of the transaction in your local timezone.
Financial data terminology in DoorDash reporting
Sales data
Sales: Total revenue from all DoorDash orders.
Subtotal: The price of an order before taxes, commissions, fees, error charges, and tips.
Tax (subtotal): Subtotal tax collected by DoorDash from the customer and passed to you.
Customer fees: Fees collected by DoorDash from the customer and passed to you.
Tax (customer fees): Customer fee tax collected by DoorDash from the customer and passed to you.
Commission and fees
Commission and fees: The total amount paid to DoorDash for commissions, fees, and related taxes.
Commission: Commission fee charged per order and collected by DoorDash.
Commission tax: Commission tax collected by DoorDash.
Merchant fees: All merchant fees collected by DoorDash, excluding commission and marketing fees.
Tax (merchant fees): Merchant fee tax collected by DoorDash, excluding commission tax and marketing fee tax.
Marketing spend
Marketing spend: The sum of all marketing-related costs and incentives, including discounts and credits.
Marketing fees (including any applicable taxes): The amount you pay to run marketing on DoorDash, inclusive of any applicable taxes.
Customer discounts from marketing (funded by you): The portion of customer discounts covered by you to give customers a reduction on their order.
Customer discounts from marketing (funded by DoorDash): The portion of customer discounts covered by DoorDash.
Customer discounts from marketing (funded by a third party): The portion of customer discounts covered by any third party, such as a brand or franchise partner.
DoorDash marketing credit: The amount funded by DoorDash to offset your marketing costs.
Third-party contribution: The amount funded by a third party (e.g., franchise partner, franchise group, or brand) to offset your marketing costs.
Amendments
Amendments: All error charges and other adjustments applied to your account.
Error charges: Charges that cover reimbursements issued to customers for missing or incorrect items.
Adjustments: The amount of additions or corrections applied to your earnings.
Net total
Net total: The total amount earned from sales, including amendments, minus all fees paid for DoorDash services.
Formula: Net Total = Sales – (Commission & Fees + Marketing Spend) + Amendments
Final order status
Each transaction includes one of the following final order statuses:
Delivered: Order completed and delivered to the customer.
Picked up: Order completed and picked up by the customer.
Cancelled / cancellation reason: Includes all paid cancellations; excludes non-paid cancellations.
