Customer Relations
Discover tutorials and strategies for how to view your customer communications in the Merchant Portal and improve your customer relations.
View and Understand Canceled Orders and Payouts
Order cancellations can happen for different reasons. This article shows you where to find canceled orders, how to check if you were paid, when merchants are eligible for payout, and what to do if you need to dispute a charge.
How to create custom email and text campaigns
Grow repeat orders and loyalty through branded messages created right in your Merchant Portal.
5 Tips to Reduce Staffing Strain During Your Busiest Times
With the busiest days for delivery right around the corner, now’s the time to prepare.
How do staff tips work on DoorDash?
Staff tips let customers tip your in-house team on DoorDash pickup orders. Tips are optional and added at checkout. DoorDash doesn't keep any portion of staff tips — 100% of the tip amount is paid to you in your weekly payout so you can distribute it to eligible employees.
How Can Restaurants Improve the Food Delivery Customer Experience?
Learn ten tips to improve how customers experience your restaurant’s food delivery service, whether they’re new or returning.
How to Manage DoorDash Customer Reviews in the Merchant Portal
Customer ratings show how customers feel about their experience with your business on DoorDash. Customers choose one of three options — Loved, Liked, or Didn’t Like — and can add tags to explain what went well or what could be improved. These ratings help you understand customer feedback and identify ways to improve future orders.