What are my options for receiving orders on DoorDash?
There are three main ways that you can receive DoorDash orders: POS integration, tablet, or email.
POS integration
With a point-of-sale (POS) integration, orders are sent directly to your POS system and can automatically print in your kitchen.
Recommended for most merchants
Works for businesses of any size with a compatible POS
Helps reduce manual entry and errors
Learn more about DoorDash POS integrations.
Tablet
With the tablet protocol, orders are received on a DoorDash Tablet or a personal Android tablet.
You can:
Accept and manage orders
Update item availability
Track Dasher status
Contact customers when needed
This option works well if you don't have a POS system or if your POS isn't eligible for integration. Learn more about receiving orders on your DoorDash Tablet.
With the email protocol, orders are sent to your email address.
Requires manually receiving, confirming, and updating every order
Best for stores with very low monthly order volume
How do I change my order protocol?
POS integration protocol
To receive orders through your POS, you must first request an integration from your POS provider.
Log in to the Merchant Portal
Select Settings from the left menu
Choose Integrations
Find your POS provider and select Get Started
Log in to your POS provider's system and follow the setup steps
Once the integration is complete, your store will automatically switch to the POS order protocol. If your POS provider isn't listed, select Other and choose Contact Support.
Tablet protocol
Log in to the Merchant Portal
On the left menu, click Help
Select Account Support, then below, choose Change Order Protocol
Select Next on the "Information about your issue" prompt
Select if you would like to switch store location for One Location or Multiple Locations
Select Tablet as the order protocol to transition to
Confirm the store name and address, then fill out additional details if needed
Confirm your contact information and your availability
Click Submit Form
Email protocol
Follow these steps to switch to the email order protocol.
Log in to the Merchant Portal
On the left menu, click Help
Select Account Support, then below, choose Change Order Protocol
Select Next on the "Information about your issue" prompt
Select if you would like to switch store location for One Location or Multiple Locations
Select Email as the order protocol to transition to
Confirm the store name, address, and email for protocol, then fill out additional details if needed
Confirm your contact information and your availability
Click Submit Form
What order protocol should I choose?
POS integration: Best for higher volume and streamlined operations
Tablet: Flexible option without POS integration
Email: Only recommended for very low order volume
If you're unsure which option fits your store, contact Merchant Support for guidance.
