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How Do I Receive and Manage Orders on My DoorDash Tablet?

You can receive DoorDash orders on your tablet manually or automatically. From confirming orders to marking them ready for pickup and managing scheduled orders, your tablet helps you keep orders moving during busy shifts. This guide walks through each step and setting. Keep in mind, your tablet experience may vary slightly by device and settings.

Jul 11, 2024
5 min read
Mx - Learning Center - Receive an Order

How do I receive orders on my DoorDash tablet?

When a customer places an order, your tablet shows a pop-up notification. How you receive the order depends on whether you use manual confirmation or Auto-confirm.

Manually confirm an order

  1. Tap on the incoming order.

  2. Adjust how many minutes you need to prepare the order. 

  3. Tap Confirm as soon as possible to accept the order.

If you don't confirm right away, you can find the order later in the Needs Action tab.

Mx - Learning Center - ORS - Confirm

Automatically confirm an order

When Auto-confirm new orders is on, new orders are automatically confirmed, and a Dasher is assigned immediately.

You can still adjust prep time from the order ticket or order details screen.

Mx - Learning Center - ORS - In Progress

How can I let a Dasher know an order is ready for pickup?

Marking an order Ready for pickup notifies the assigned Dasher when an order is ready, and helps reduce wait times.

From the orders home screen:

Mx - Learning Center - ORS - Mark as ready cards

  1. Open the Orders home screen on your tablet

  2. If Auto-confirm is off, tap Confirm order on the order ticket

  3. Once confirmed, the button changes to Ready for pickup

  4. When the order is ready, tap Ready for pickup

From the order:

Mx - Learning Center - ORS - Mark as ready

  1. Open the Orders home screen on your tablet

  2. Open the order you need to mark as ready

  3. Tap the Ready for pickup button

If no Dasher is assigned yet, DoorDash will assign the closest available Dasher. Don't wait for a Dasher to arrive before marking an order ready. Tapping Ready for pickup as soon as food is prepared helps speed up delivery and free up counter space.

How do I manage scheduled orders on my DoorDash tablet?

Mx - Learning Center - ORS - Scheduled Cards

  1. Open the Orders section on your tablet

  2. Tap the Scheduled filter to see upcoming orders

  3. Adjust prep time from the order ticket or order details screen

  4. When it's time to start preparing, the order moves to the Needs Action or Active tab

  5. Tap Confirm order if Auto-confirm is off

What happens to scheduled orders when it's time to prepare them?

Scheduled orders move to the Active tab based on the pickup time and your set prep time. This happens on both your tablet and in the Merchant Portal.

How do I view a Dasher arriving?

Mx - Learning Center - ORS - Dasher On The Way

When a Dasher is about five minutes away, you'll see a full-screen notification and hear an audio alert (if enabled). You can turn this alert on or off in Settings.

How do I know if a Dasher is waiting?

The Dasher Waiting indicator shows when a Dasher has arrived at your store.

  • The waiting timer starts only after your confirmed prep time has passed.

  • If the Dasher arrives early, the remaining prep time appears in gray (for example, "Ready in 2m")

Why is the Fulfillment Status blank?

Fulfillment Status only shows the Dasher's status. If the order is customer pickup or self-delivery, Fulfillment Status will be blank.

What order settings can I adjust on my DoorDash Tablet?

Mx - Learning Center - ORS - Settings

From Settings, you can manage:

Automatic order confirmation

Turn Auto-confirm on or off

Volume controls

Set new order alerts to Loud or Silent

Test orders

Create a test order to practice before going live

Dasher arrival alerts

Get notified when a Dasher is close

Printer setup

Connect a printer to automatically or manually print tickets

Author

Merchant Learning

Merchant Learning

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Frequently Asked Questions

The Fulfillment Status only shows the Dasher’s status, such as if they’re on their way, waiting, etc. If the customer has requested pick up or you self-deliver, your Fulfillment Status will be blank. 

Scheduled orders move to the Active tab when it's time to start preparation. You can adjust prep times for each scheduled order on your DoorDash merchant tablet. Orders move to the Active tab on both your tablet and Merchant Portal based on the pickup time and your set prep time.