How Do I Add and Manage Menu Items in the DoorDash Merchant Portal?

What is the DoorDash Menu Manager?

The DoorDash Menu Manager is a tool in the Merchant Portal where you can manage your DoorDash menu. Use it to:

• Add or edit menu items and descriptions

• Organize categories

• Manage item availability

• Update menus across one or multiple locations

You can also make some menu edits using the DoorDash Tablet or the Business Manager app.

How do I add a new item to my DoorDash menu?

Merchants can add new items to their DoorDash menu in the Merchant Portal:

1. Navigate to Menu, then select Menu Manager

2. Scroll to the category where you want to add the item

3. Select Add, then choose New item, or select + Add item at the bottom of the category

4. Enter the item details, including:

   • Item name

   • Pickup price

   • Delivery price

   • Item tax rate

   • Description

5. Select Save and Add Photo if you want to upload a photo (optional)

Your item will appear on your menu. You can preview changes by selecting Preview Menu.

How do I edit item descriptions?

To edit item descriptions:

1. In Menu Manager, select the pencil icon next to the item you want to edit

2. Select Edit Details

3. Update the text in the Description field

4. Select Save Changes

You can also use DoorDash's item description generator. Any description you add manually will automatically replace an AI-generated description.

What is the item description generator?

The item description generator is a built-in tool in the Merchant Portal and the Business Manager App. It helps you create or update menu item descriptions using AI.

The tool uses information you've already added — such as the item name, photos, and modifiers — to create a draft description. You can keep the description as-is, generate a new version, or edit it manually before saving.

How do I use the item description generator?

1. Log in to the Merchant Portal

2. Navigate to Menu and select Menu Manager

3. Select an existing menu item and click the pencil icon to edit it

   • To add a new item, see Add or edit menu items

4. In the description field:

   • Select Write with AI to create a new description

   • Select Rewrite with AI if a description already exists

5. Select Keep to use the description, or Generate again to create a new version

6. Edit the description manually if needed, then select Save Changes

Your menu item description is now saved and visible to customers.

Why do I see a disclaimer on AI-generated descriptions?

AI-generated descriptions include a disclaimer until you manually edit the text. Once you make changes to the description yourself, the disclaimer will be removed.

This helps maintain trust with your customers through transparency around AI use.

How do I permanently delete a menu item?

You can delete an item in two ways:

Option 1

1. Select the trash can icon next to the item

Option 2

1. Select the item

2. Select the three dots in the top-right corner

3. Select Delete

How do I organize categories?

1. In Menu Manager, review your menu

2. At the top of the menu, next to Item Availability, select the three dots

3. Select Rearrange Items and reorder categories needed

How do I add or edit category descriptions?

1. In the Merchant Portal, go to Menu and select Menu Manager

2. Select the three dots next to the category you want to edit

3. Enter or update the category title and description

4. Select Save

To delete a category, select the trash can icon.

How do I manage item availability?

To mark an item out of stock, you can temporarily deactivate it from your menu with the following steps:

1. Navigate to Menu and select Menu Manager

2. Find the item you would like to change

3. Select the dropdown under Item Status

4. Choose how long the item should be unavailable:

   • 4 hours

   • Today

   • 1 week

   • Custom

   • Indefinitely

To mark the item back in stock, update the status to In Stock. You can also do this from Edit Details.

How do I set specific hours for an item?

Here's how to set specific hours for an item:

1. In Menu > Menu Manager, select the pencil icon for the item

2. Scroll to Advanced Settings

3. Toggle Special Hours on

4. Set the hours when customers can order the item

How do I manage shared menus across multiple locations?

If your menu is shared across locations, edits may affect more than one store. To check:

• Select the pencil icon for any item

• If the menu is shared, you'll see a shared-menu indicator at the top

Edit an item across multiple locations

1. In Menu Manager, select the item

2. Select Manage Status

3. Choose which locations the item should appear in

4. Select Edit Locations

5. Choose the availability duration and select Confirm

Keep in mind that deactivating an entire category or menu modifier applies to all locations connected to that menu.