How do I link my Instagram account to DoorDash?
To connect your Instagram account with DoorDash, you must have access to both the DoorDash Merchant Portal and your business's Instagram account.
Log in to the Merchant Portal
Go to Settings, then select Brand
Select Connect Instagram and log in to your Instagram account to authorize access
Once approved, your Instagram account will appear as 'Connected'
To remove access, select Disconnect at any time. Remember, your Instagram account must be set up as a Business Account to connect with DoorDash.
Once your Instagram account is connected, you can access your content in the Merchant Portal.
Where can I access my photos and videos?
You can access any approved photos and videos in two locations in the Merchant Portal
In the media hub
The media hub is the popup window that allows you to select photos and videos to upload to your menu, settings, and more.
In the Video Library
The Video library is where all of your video content from Instagram will be imported to and reviewed.
It allows you to tag your videos with menu items, manage them across platforms, and track how they drive sales on DoorDash.
Adding images to menu items
To add an Instagram image to your menu:
Log into the Merchant Portal
Click on Menu Manager on the left-hand navigation
Tap the item you want to add photos to
Select Add a photo
Filter the source to Instagram on the left-hand side to choose your image
Use the Photo Editor to adjust your picture (if necessary)
Tap Save
Using images or videos for headers
To use an Instagram video or photo for your header, follow these steps:
In the Merchant Portal, on the right-hand side, select Settings
Tap Store Settings
Under "Brand Assets" click on Header Video
Select the Edit button to open your content library
Choose the video or image you want as your header
Click Save
Once submitted, it will take between 1-3 business days for changes to show on your store page.
Can I edit Instagram photos?
Yes, you can also edit Instagram photos added by DoorDash using the Photo Editor in the Merchant Portal and Business Manager App. In the Photo Editor, you can:
Improve brightness, color, and sharpness
Clean up your image background
Preview your image before submission
Editing your photos with the Photo Editor helps you more closely align your images to DoorDash's photo guidelines and avoid potential rejection.
How does the Photo Editor improve my photos?
Using the Photo Editor helps your Instagram photos align with DoorDash's photo guidelines, improving your chances of approval.
Merchants can use the Photo Editor to:
Adjust brightness, contrast, or saturation
Crop images or change the aspect ratio
Clean up backgrounds or remove overlays
What are DoorDash automatic photo updates?
DoorDash automatic photo updates allow DoorDash to add content on your behalf. With automatic photo updates:
DoorDash may use approved Instagram photos to fill photo gaps on your menu
Your store page may appear more complete and visually consistent to customers
You'll receive an email notification when Instagram photos are added to your menu
How does DoorDash select Instagram photos for my menu?
DoorDash uses automated systems to match Instagram photos to menu items based on factors like photo quality and available metadata (such as captions).
All photos, DoorDash chosen or merchant edited, must also pass DoorDash's standard photo moderation process before appearing on your menu. For detailed approval guidelines, see DoorDash photo requirements.
Can I replace or remove Instagram photos after they're added?
Yes. You're always in control of your menu photos:
Replace with your own photo: Uploading a photo for a menu item to replace DoorDash-added photos
Remove access entirely: Disconnect your Instagram account at any time by contacting Merchant Support.
To remove Yelp photos specifically:
Log into the Merchant Portal
Click on the photo sourced from Yelp
Enlarge the image and click on the info icon
Tap Request Menu Help
Fill out the required information and add details in the provided box
Select when you want the update to take effect
Click Submit
Can I use pictures from my DoorDash photoshoot on my Instagram?
Yes, the copies you receive from your DoorDash free photoshoot* can be used on your Instagram. These images closely follow DoorDash photo guidelines and are less likely to be rejected.
*Premier Merchants who have not yet completed their DoorDash complimentary photoshoot are eligible to receive a $200 payment to cover food prep, setup, or other costs after completing their complimentary photoshoot. Premier Merchants that are outside of the DoorDash photoshoot service area are eligible to receive the $200 payment after uploading 10 approved photos to their menus. If a Premier Merchant has previously received a $300 incentive payment from DoorDash for uploading menu photos, they will not be eligible for this $200 payment. Amount of payments are inclusive of any applicable taxes.
