Does DoorDash offer free professional photoshoots?
Yes. DoorDash can arrange a professional photographer to visit your restaurant and photograph select menu items for use on your DoorDash menu.¹
If you don't have a lot of menu photos, you may see a Book a Free Photoshoot button on an item in the Merchant Portal.
During booking, make sure to include:
A day-of point of contact
A cell phone number (not the business phone)
A valid email address
This allows us or the photographer to reach you if anything changes.
Who qualifies for a free DoorDash photoshoot?
Free photoshoots are available to most DoorDash restaurant partners. If your menu doesn't already include professional images, you'll see the option to book in your Merchant Portal. This offering is subject to availability in your area.
If you're on the Premier plan, you also receive a $200 credit to help cover additional photography-related costs.²
What costs am I responsible for?
As the merchant, you're responsible for:
The cost of the food being photographed
Any labor required to prepare those items
DoorDash covers:
The professional photographer
Uploading the images to your DoorDash menu
Premier plan members can use their $200 credit to help cover food, plating, or prep costs during their free DoorDash photoshoot. You don't need to do anything to redeem it—it's automatically applied once your photoshoot is booked.
How many menu items can be photographed?
Each photoshoot includes:
A 1.5-hour session
Up to 20 menu items
One header image
You choose which items to photograph. We recommend selecting your most-ordered dishes.
If you'd like additional photos beyond those included, you can arrange them directly with the photographer. Any extra photos are not covered by DoorDash.
Can I schedule more than one photoshoot?
DoorDash covers a single 1.5-hour photoshoot per arrangement. Additional sessions or extended time can be coordinated with the photography vendor, but are outside of DoorDash's coverage.
Can I get copies of my photos?
Yes. You'll receive copies of your photos to upload to your menu once they're available. If you haven't received them, contact the Support team, and we'll help track them down.
Can I use my DoorDash photos on other websites?
Yes — with one exception. You may use the photos on:
Social media
Marketing materials (for example, DoorDash campaigns)
Please don't use these images on other third-party delivery platforms.³
How should I prepare for my photoshoot?
To help your photoshoot run smoothly and avoid delays, we recommend the following preparation steps:
Choose items in advance: Select your most-ordered dishes or items that don't yet have photos
Prepare your space: Make sure the area where food will be plated and photographed is clean and organized
Be ready to plate: The photographer will photograph dishes as they're presented, so have ingredients and staff ready at the scheduled time
Plan for specials, if relevant: If you offer lunch, happy hour, or seasonal items, you may want to include those dishes in the shoot, as long as they fit within the photo limit
What do I do if my photographer doesn't show up?
Occasionally, a photographer may need to cancel or may not be able to reach the restaurant. If this happens:
Submit a Support case
Include a phone number and email where you can be reached. We'll help reschedule your shoot
Why don't I see my photos on my menu?
It can take up to seven days after your shoot for images to be delivered and uploaded.
If it's been more than a week:
Submit a Support case
We'll investigate and add the photos to your menu once we've received the files
What do I do if I'm not happy with my photos?
If the photos didn't meet expectations, we can help.
Submit a Support case and let us know what didn't work. We'll flag the issue with the vendor and help arrange another shoot if appropriate.
Where is my photoshoot request confirmation?
After submitting a photoshoot request:
You should receive an email asking for your availability
After a photographer is assigned, you'll receive a confirmation email with the date and time
If you didn't receive either email:
Check your spam folder
Submit a Support case so we can verify your contact details
Why can't I download my photos or open attachments?
Photos are typically sent as a ZIP file, which most phones can't open.
On a PC:
Right-click the ZIP file
Select Extract All
Choose a destination and click Extract
On a Mac:
Double-click the ZIP file to unzip it
If you don't have access to a computer, let us know. We can share the images via Google Drive instead.
How do I contact the DoorDash photo team for support?
To contact the DoorDash photo team for support:
Log in to the Merchant Portal
Tap Help on the bottom left-hand corner
Select Photos in the pop-up window
Under “Tell Us More” select either:
Photo Submission
Photoshoot Request
Technical Photo Issue
Click Next
If you don't require any of the suggested relevant Learning Center links, click Next
Select either One Location or Multiple Locations and fill out the applicable information
Click Next
Confirm your contact information, then tap Submit Form
¹Professional photoshoots are subject to the photographer's availability and may not be available in all areas.
²The $200 professional food photography credit is included with the Premier pricing plan and can be used to cover additional photography-related costs, such as food, styling, or setup. One credit per eligible menu. Terms and eligibility requirements apply.
³ Photos provided by DoorDash may not be used on other third-party delivery platforms.
