Customers want convenient ways to order—in your dining room, through your website, on a third-party app, or by calling in. According to our 2024 Restaurant Online Ordering Trends Report, 70% of survey customers ordered delivery in the past month, the same percentage picked up takeout, and 68% dined in at restaurants. The DoorDash Commerce Platform offers an à la carte suite of products that help you grow your business on your own channels, allowing you to choose solutions that work best for your needs while delivering best-in-class customer service and meeting customers where they are. Each solution in the platform works independently or together, allowing you to:
Control your channels: Manage orders through your website, app, or in-store experience
Keep your branding consistent: Customize your first-party channels to look and feel like your restaurant
Grow your business: Add more services and ways to reach customers—all in one place
Track performance: Access detailed analytics to inform your strategy
"At our core, DoorDash is a merchant-focused company. Our mission has always been to develop products and services that empower local merchants to succeed. The restaurant industry has faced significant challenges in recent years, and it's more important than ever for merchants to find innovative ways to grow their sales and increase profitability. The DoorDash Commerce Platform is designed to meet this need by offering a comprehensive set of tools that allow merchants to create direct channels — whether through online, phone, or in-store ordering — and build lasting, direct relationships with their customers."
Online Ordering: Commission-free online ordering directly through your own channels
Online Ordering gives you a branded solution to capture orders through your website, social media, and email newsletters—you'll just pay payment processing fees with no commissions. Key features include:
Make it yours: Customize the design to match your restaurant's look and feel.
Built-in integration: Connect with your existing point-of-sale system.
Promotions tools: Promote your online ordering with built-in marketing tools.
Sales tracking: Track performance with detailed analytics tailored to your strategy.
To activate these features on your site, check out How to Add Online Ordering to Your Website.
"We're always looking to meet our customers where they are and make the online ordering experience easy to use. Through our partnership with DoorDash, which powers both our Online Ordering experience and mobile app, customers can now seamlessly place orders for pick-up and delivery, while also earning and redeeming loyalty points through our new bb.q rewards program. This is a huge step forward in bb.q's digital transformation, making things more convenient and enjoyable for our customers and driving business for bb.q Family franchisees."
Take Online Ordering to the next level with Mobile Apps
You can also extend your online ordering reach with Mobile Apps, a customizable, commission-free mobile app that makes it easy for customers to order on iOS and Android devices. Like Online Ordering, you'll maintain full control of your branding while giving customers a convenient way to order right from their phones—building loyalty and driving repeat orders.
Drive On-Demand: On-demand delivery from your own site or app
Drive On-Demand helps you offer delivery through your own channels without managing a fleet of drivers. You pay a flat fee per order, and a Dasher delivers directly to your customers. Key features include:
Adaptable integration: Automate deliveries through your middleware provider or request Dashers as needed.
Real-time tracking: Give customers live updates on their delivery status.
Delivery coverage: Access DoorDash's reliable network of Dashers.
Your delivery, your way: Keep your direct customer relationships while we handle the delivery.
To get started, head to How You Can Deliver Directly to Your Customer with Drive On-Demand.
"[Drive On-Demand] is an extension of the business. It provides another way for consumers to conveniently experience our brand."
Tableside Order & Pay: QR code ordering for a quality in-store experience
Tableside Order & Pay helps modernize your in-store experience with QR code ordering that integrates with your existing systems. Key features include:
POS integration: Works seamlessly with popular systems like Toast, Revel, and Square.
Loyalty programs: Connects with rewards platforms like Thanx, Paytronix, and Spendgo.
Customizable menu: Update items and pricing easily in real-time.
Payment flexibility: Accept various payment methods securely.
Ready to get started? Head over to How to Set Up Ordering with Tableside Order & Pay.
Customer Support Solutions: White-labeled support for a seamless experience
Customer Support Solutions provides dedicated support staff who represent your brand and handle delivery-related questions. Key features include:
Specialized support: Support agents trained specifically for your business.
Issue resolution: Quick handling of order questions and refunds.
Customer satisfaction: Professional support to keep customers happy.
Quality control: Consistent service standards across all interactions.
Want to learn more? Check out What is DoorDash Customer Support Solutions?
Grow Your Business with Solutions That Work for You
The DoorDash Commerce Platform gives you the flexibility to choose the right mix of tools for your business, whether you're looking to build your online presence, improve in-store operations, or offer more convenient ordering options.
Ready to explore which DoorDash Commerce Platform solutions are right for your business? Get started today and discover new ways to grow your sales while delivering the experiences your customers expect.
