According to the National Restaurant Association’s 2023 State of the Restaurant Industry Report, 55% of customers want to order delivery directly from you. With DoorDash Drive On-Demand, you can tap into a network of over 7 million DoorDash Dashers to provide fast and easy delivery to customers. In fact, three out of four Drive On-Demand orders are delivered within 30 minutes with a 4.5 average customer rating.
The neat thing about DoorDash [Drive On-Demand] is you get to be in our ecosystem – Hattie B’s start to finish – and still get the DoorDash experience. We love our Hattie’ B’s website and app, and we want you to be able to stay there and have the Hattie B’s experience. [Drive On-Demand] lets us bring this right to you from the comfort of our website or app.
What is DoorDash Drive On-Demand?
Drive On-Demand allows you to offer customers delivery through your own app, website, or other ordering channel. You pay a flat fee per order, and a Dasher will deliver directly to your customers. You can either automate deliveries through your Middleware Provider or request Dashers when you need them.
What are the benefits of DoorDash Drive On-Demand?
DoorDash Drive On-Demand offers several benefits that can simplify your delivery operations. Some of the benefits include:
Unmatched delivery quality: Drive On-Demand leverages the scale of DoorDash to ensure delivery speed and consistency. DoorDash uses a single network of Dashers for all platforms (the DoorDash App and Drive), which leads to faster operations and more dependability.
Easy integration: With over 1,000 integrations, you can seamlessly join Drive On-Demand and operate without managing the back-end tech.
Multiple delivery types supported: Deliver to more customers and fulfill deliveries for small orders, large catering-sized orders, or cash orders (dependent on Middleware Provider).
Lower costs: You only pay a flat fee per delivery – no signup, subscription, or hidden fees. There’s also no need to worry about costs associated with in-house delivery like labor, insurance, or gas.
Unique marketing levers to drive order volume: Drive On-Demand offers a self-service tool that allows you to create a branded widget on your website. Adding highly visible ways for customers to order, like a pop-up modal or Smart “Order Now” Button, can help increase sales by 15-30%.
As put by Brian Morris, Executive Chef, of Hattie B's Hot Chicken in Nashville: “[DoorDash Drive On-Demand] really helps us keep our lines a little bit shorter. No matter what experience you want — in-store, pickup, or delivery — it’s still the same incredible Nashville hot chicken, sides, and desserts, and everything you've come to expect. Not only is it better for the guest experience, but it demonstrates meaningful, measurable financial results. Best of all worlds. Better for our guests, better for us.”
How to sign up for DoorDash Drive On-Demand
If you're interested in using DoorDash Drive On-Demand for your business, there are a few different ways to get started:
Contact your DoorDash Account Manager: If you already have a DoorDash Account Manager, simply contact them, and they'll guide you through onboarding.
Work with Your Online Ordering Provider: If you're using an online ordering provider like Olo, Toast, or Square, get in touch with them first. They'll help you get started.
Use DoorDash Online Ordering: If you don’t have an online ordering partner, consider signing up for Online Ordering, a brandable online ordering solution that makes it easy to grow sales across your own channels (website, native apps, social media, Google page), which can also seamlessly connect with Drive On-Demand.
Fill Out the DoorDash Drive On-Demand Sign-Up Form: If you don't have an online ordering provider and want to use DoorDash Drive On-Demand to request Dashers for deliveries, just fill out this sign-up form. Someone from the DoorDash team will contact you with more information.
"By using DoorDash [Drive On-Demand], we were able to increase our delivery capacity significantly without adding extra overhead costs. DoorDash has been a great partner for us; their customer support is always available when we need something and the integration with DoorDash [Drive On-Demand] was seamless. This allowed us to focus more on our restaurant operations rather than logistics."
How Drive On-Demand fulfills customer orders
Here is what happens when a customer places an order that is fulfilled by DoorDash Drive On-Demand:
Order placed: A customer places an order on your website or app.
Order confirmed: Order information is pinged to the DoorDash Drive On-Demand API.
Drive On-Demand dispatch: Drive On-Demand Dispatch assigns a Dasher to the order and routes them to your store.
Pickup updates: DoorDash will send Dasher arrival updates via the API, allowing you to prepare the order for pickup accordingly.
Order handoff: The Dasher picks up the order from your store and delivers it to the customer.
Order updates: Customers can opt to receive delivery status updates via text.
Delivery confirmation: DoorDash confirms delivery completion, and the customer can rate food and delivery.
Billing: DoorDash provides you with a monthly invoice for all completed deliveries.
DoorDash Drive On-Demand is a great way for businesses to make delivery easier and reach more customers. With DoorDash's large network of Dashers, simple pricing, and easy integration, you can provide a smooth delivery experience while focusing on running your business.
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Want another way to sell directly from your website? Check out Online Ordering. Drive On-Demand integrates with Online Ordering, enabling our Dasher network to service these delivery
