What is the DoorDash AI Assistant?
The DoorDash AI Assistant is an AI-powered virtual assistant embedded directly in the Merchant Portal that helps with daily tasks, such as building analytical reports, managing store settings and troubleshooting problems.
DoorDash AI Assistant doesn’t just give advice, it can execute actions at your direction on your behalf — so you can spend less time in the Merchant Portal and more time running your business.
Instead of searching through articles or contacting Merchant Support, you can simply ask DoorDash AI Assistant for help.
How do I access the DoorDash AI Assistant?
The DoorDash AI Assistant is built in to the Merchant Portal, you can access with these steps:
Log into the Merchant Portal
Look at the bottom of your navigation menu, you will see a section that says DoorDash AI Assistant
Type your question in, and click the arrow button or hit Enter
Once you submit your question, the chat will open with your answer.
You then can follow the prompts to ask further questions or have DoorDash AI Assistant take actions on your behalf.
How does the DoorDash AI Assistant work?
DoorDash AI Assistant is powered by large language models (LLMs) combined with DoorDash systems and merchant data. When you ask a question, DoorDash AI Assistant:
Interprets, or “thinks” about your question or request
Identifies the best way to solve the problem
Finds relevant information and shares it with you, in a short and easy to understand way, or
Suggests actions that, with your permission, it can help you complete
What can the DoorDash AI Assistant help me with?
DoorDash AI Assistant acts as your assistant and can help you with tasks across the Merchant Portal. Some examples of how it can help manage day-to-day operations include:
Managing store and business settings
The DoorDash AI Assistant can help you maintain your store hours and availability, as well as managing user permissions within your organization. It can assist you with:
Updating store availability
Viewing current availability settings
Pausing your store (all channels or individual channels)
Setting your store to Busy mode
Reactivating your store after pauses or closures
Managing store hours
Viewing and updating your normal store hours
Adding, editing, or removing special holiday hours
Updating your menu availability hours
Managing user permissions
Adjusting the user roles within your organization
Adding or removing users from your organization
Updating your menu
The DoorDash AI assistant analyzes your menu and provides recommendations on how to optimize aspects of your menu, such as missing descriptions or low profit margins. It can assist you with:
Managing individual items
Adjusting pricing to create better profit margins, it can make flat price changes (such as adding $1 to every item), percentage-based changes and let you choose which items/categories these changes apply to.
Adding new items with profit-driven pricing and enticing descriptions
Updating item names, descriptions, dietary tags and modifiers
Marking items or specific modifiers as out of stock
Optimizing your menu
Creating, renaming, or deleting categories
Flagging items that are missing photos and/or descriptions
Suggesting dietary tags based on the item name and description
DoorDash AI Assistant will prompt you to review any updates before publishing these changes to ensure accuracy, your feedback will help train it to better assist in the future.
Managing customer experiences
DoorDash AI Assistant provides real-time visibility into orders, from your kitchen to your customer’s door. Get help with managing customer reviews and gain actionable insights to help improve customer experiences.
DoorDash AI Assistant can help you with:
Managing active orders
Showing you updated order statuses, without the need for an Order ID
Sharing estimated, or updated pickup and delivery times
Dasher location while they are on their way to, and from, your store
Managing customer reviews
Summarizing recent reviews and surfacing insights into emerging trends or consistent patterns
Helping you draft responses to both positive and negative reviews
Offering tips on how you can use customer feedback to improve your operations or menu
Gaining insights into your business
DoorDash AI Assistant eliminates the guess-work of which reports or dashboards will get you the information you need, spotlighting where your business can improve. It not only provides you with information, but how you can act on it in practical ways.
You can quickly get answers to questions about your store’s performance, best selling items, or how campaigns are performing — in plain language that is easy to understand and act upon. DoorDash AI Assistant can help you with:
Providing summaries of:
Performance trends, insights, and opportunities
Optimization suggestions across different areas of your business
How you can improve the operation of your store and reduce avoidable cancellations, errors charges and having to issue refunds
Growth recommendations based on store trends, such as when you should consider upgrading your partnership plan
Reviewing your store analytics to show you:
Sales reports by date range, channel or marketing campaign
Average order values, and tips on increasing basket size
Top-performing items and what customers are saying about them in reviews
Helping you troubleshoot technical issues
The DoorDash AI Assistant can answer questions you have, or help connect you to the right team for specialized assistance. By collecting the right information upfront, DoorDash AI Assistant reduces back-and-forth and speeds up resolution.
DoorDash AI Assistant can help you with:
Diagnosing common setup or operational issues without contacting Merchant Support
Gathering important information before contacting support teams, which helps our teams assist you more efficiently
Submitting support tickets on your behalf
Tracking the status of ongoing cases
If you have an urgent problem and would like to speak with a human, reach out to Merchant Support.
Is the information the DoorDash AI Assistant gives me available elsewhere?
Yes, all of the information provided by the DoorDash AI Assistant is available for you to review in full within the Merchant Portal.
The DoorDash AI Assistant works by analyzing the information that is available in the Merchant Portal and summarizing its findings, rather than you doing this work manually.
Can the DoorDash AI Assistant help me with things outside of the Merchant Portal?
No. The DoorDash AI Assistant can only assist you with tasks that can be completed inside of the Merchant Portal.
Am I able to see old chat logs with the DoorDash AI Assistant?
No, your chat logs will only be available for 24 hours.
Can I integrate the DoorDash AI Assistant with my POS provider?
Not currently, but POS-integrated capabilities will be available in the future.
Disclaimer
DoorDash AI Assistant uses artificial intelligence to generate responses and execute actions. While it is designed to provide helpful responses, AI-generated systems can occasionally:
Misinterpret requests
Provide incomplete information
Make errors in summaries or recommendations
DoorDash AI Assistant may at times make suggestions and recommendations. These are intended to be for general informational purposes only and do not constitute legal, financial, or investment advice nor are intended to provide any guarantees of specific business outcomes or performance.
The user is responsible for any changes made by the assistant at the user's direction. The user should therefore review any changes before confirming them and independently validate all decisions.
If something doesn't look right, you can contact Merchant Support for assistance. DoorDash AI Assistant is designed to improve over time as we refine its models and capabilities.
