What is a tax invoice?
A tax invoice is a PDF document issued monthly by DoorDash that lists:
DoorDash service fees charged to you
Taxes applied to those fees
DoorDash's legal name and tax registration number
Your business's legal name
The invoice reflects fees and taxes from the prior calendar month only.
When will my tax invoice be available?
Your tax invoice is available within 10 calendar days after the start of the following month.
If you have access to the Merchant Portal, the invoice appears there
If you don't have Merchant Portal access, the invoice is emailed to you
If no fees were charged that month, no tax invoice is issued
How do I access my tax invoices in the Merchant Portal?
Most merchants can access their tax invoices on the Merchant Portal.
Log in to the Merchant Portal
Select Financials on the left-side panel
Select Statements, then select Tax Invoices
Once a tax invoice is available, it will continue to be available for download at any time.
If a merchant's tax invoice is not available on the Merchant Portal, the tax invoice will be emailed to the merchant.
Who has access to tax invoices on the Merchant Portal?
Only users with the following access levels can view tax invoices:
Admin
Manager
If you need to change user permissions, update access levels in the Merchant Portal.
How are the amounts on the tax invoices calculated?
Amounts are based on the fees and taxes DoorDash charged during that calendar month.
To reconcile the totals:
Download a Transactions report from the Merchant Portal
Compare the report totals to the tax invoice amounts
Note: Tax invoices do not include subtotals or subtotal tax amounts. They only capture fees and taxes charged by DoorDash within the applicable month (UTC).
If you believe an amount is incorrect, contact Merchant Support.
Do I need to pay the tax invoice?
If you're on payout withholding:
The fees and taxes are automatically withheld from your regular payout, so you don't need to make a separate payment to settle the tax invoice.
If you're on separate invoicing:
Refer to the separate payment invoice sent to you for amounts due and payment instructions. If you have questions about your payment invoice, please contact ar@doordash.com.
Does DoorDash issue tax invoices to US merchants?
No. The tax rules in the US don't require DoorDash to issue a tax invoice to merchants in the US.
For information about the fees and taxes that DoorDash charges to merchants in the US, please refer to the Transactions reports, Payouts reports, and monthly statements on the Merchant Portal.
For information on how to access these reports, please refer to this article.
Where can I get help with my tax invoice?
For all products except Drive On-Demand, submit a help ticket in the Merchant Portal
For Drive On-Demand tax invoice questions, contact ar@doordash.com
Still have questions? Check out How to Update the Tax Rates of Your Menu Items and Store, How to Update My Restaurant's Tax Information, or contact DoorDash Merchant Support.
