Important fraud warning
DoorDash will never ask for sensitive information like bank details or login credentials via email, text, or unsolicited phone calls. Always submit information through the Merchant Portal or a support request you initiate.
Why is updating your business information important?
Keeping your business details accurate and up to date also offers several benefits:
Prevents payment delays: Accurate information ensures your payments are processed without interruption
Avoids account suspension: In some cases, outdated information could lead to temporary account holds
Maintains compliance: Up-to-date details help meet regulatory requirements and reduce the risk of fraud
By taking a few minutes to update your information, you can save time and avoid potential issues down the road.
How do I update my business information?
Follow these steps to update your details:
Log in to the Merchant Portal
On the left-hand side, choose Settings
Select the Bank Accounts tab
Update your information in the Business information section of the Bank Account page.
Some fields are cross-verified (for example, legal business name and tax ID). If these don't match exactly, verification may fail. Stripe may take a few days to review and approve your information.
If the above information is not accurately input when setting up your payout account, you may be emailed by our team and prompted to add these details.
How will I know my information has been approved?
Once approved, you'll no longer see the yellow card on your home page or the red banner on your Bank Account page.
What is the process required for DoorDash to debit my bank account?
DoorDash works with Stripe, a payment software company, to process payments. Stripe and other payment processors must follow specific federal requirements, including collecting particular information, such as your identity, bank account information, and more. This process is sometimes referred to as "Know Your Customer" (KYC). You must complete this process to continue receiving payments.
What information do I need to provide?
The specific details required can vary based on your location and business type. Generally, you'll need to provide information about:
Yourself/the owner of the business
Your business details
Any individuals who ultimately own or control the business
This information helps prevent abuse of the financial system and protects both your business and Stripe.
How do I know what I need to submit?
The Stripe form — which you may see on your banking page in the Merchant Portal or appear in a new tab — is customized to your store and only asks for the information needed for your specific situation. You can also follow these "common requirements" recommendations for your submissions/document uploads. Please note that color documents are only required for the identification check.
Why were my submissions/document uploads rejected?
All the information provided needs to match for Stripe to approve it. That includes:
Account representative's identity check
The document must have a date of birth and home address that match those entered under the account representative's details
Account representative's home address check
This document must match the home address that is entered under the account representative's details
Directorship verification
The number and names of the Directors need to be entered exactly as they appear on the document submitted for this section in the list of Directors
Business Registration verification
The business address and registration number must appear on this document and match exactly what's entered under the Business Details section
Legal business name and tax ID check
The information in both of these fields must match what is registered with business databases and any required documents you need to upload
Why was my DoorDash payout delayed?
Payouts may be paused for one or more of these reasons:
Bank account hiccups
Maybe you incorrectly typed your account number, or your account got closed
DoorDash fraud concern
If suspicious activity happens on your account, we might pause payments to investigate
Stripe fraud flags
Our payment processor, Stripe, might spot something that raises suspicion
CP2100 tax regulation
This is when the information you gave us doesn't match what the IRS has on file
Outdated or missing business information
If you have missing or incorrect business information
Is DoorDash storing my personal or business data?
No. DoorDash does not store this information. You're securely submitting it directly to Stripe's system through the Merchant Portal.
Are payouts blocked if verification is not complete?
If information is missing or incorrect, Stripe may hold payouts until verification is complete. When possible, DoorDash will notify you before payouts are paused.
To avoid interruptions, update your information as soon as you're prompted.
Are there special requirements for Canadian merchants?
Yes. Due to updated Money Service Business regulations in Canada, Stripe may require additional business documentation from Canadian merchants.
What should I do if I need help?
If you have questions or need assistance contact Merchant Support,
