How Do I Manage DoorDash Orders with the POS Order Manager?

Who can use the DoorDash POS Order Manager?

DoorDash POS Order Manager is currently available to DoorDash merchants who are integrated with one of the following providers:

• Adora

• Crisp

• Checkmate

• Foodhub

• MenuSifu

• Otter

It's designed to help merchants experience:

• Fewer order cancellations and missing or incorrect items

• Reduced reliance on DoorDash Support

• Fewer error charges tied to refunds and cancellations

What can I do in the DoorDash POS Order Manager?

In the DoorDash POS Order Manager, you can:

• Call customers and Dashers 

• Rate and block Dashers

• Track Dashers on a live map and view delivery status

• Refund or replace items, including partial quantities

  • Updates sync back to your POS to reduce reconciliation issues

• Adjust prep time or mark orders ready for pickup

How does the DoorDash POS Order Manager work?

How you access the DoorDash POS Order Manager depends on your integration provider. DoorDash doesn't enable access directly — your POS or middleware provider controls access.

Crisp

1. Find a DoorDash order in your Crisp POS

2. Tap DoorDash Order Help

Checkmate

1. Open any DoorDash order in the Checkmate Portal

2. Select Manage

Otter

1. Open the order detail page

2. Tap the three dots next to the printer button

3. Select Manage via DoorDash

If you use Adora, Foodhub, or MenuSifu, contact your provider directly for instructions on accessing the DoorDash POS Order Manager.