What is the Merchant Order Remade Policy?
The Merchant Order Remade Policy allows merchants to request a refund after remaking a delivery order due to a significantly late Dasher arrival. To qualify, the order must meet all eligibility requirements.
Who is eligible for refunds?
Merchants are eligible for refund when all of the following conditions are met:
The original delivery was completed within the past seven days
The order was confirmed in the Merchant Portal, Business Manager App, or DoorDash Tablet
The Dasher arrived at the store more than 20 minutes after the estimated order ready time
The order was placed for delivery, not pickup
The order contained perishable items only (not bottled or canned items, or alcoholic beverages)
If any of these conditions aren't met, the remade order is not eligible for a refund.
Visit Merchant Support for more assistance.
