DoorDash internal data shows restaurants using Order with Google see approximately 30% more direct order volume on average by capturing high-intent searches at the moment customers are ready to order.
How does Online Ordering work with Google Food Ordering?
For restaurants with Online Ordering included in their DoorDash plan:
Your Google Business Profile displays a prominent Order online button
Customers can browse your Online Ordering menu and add items to their cart
Checkout and payment happen directly on Google
Orders are processed just like other Online Ordering orders
Because these orders flow through Online Ordering, they are commission-free* for your business.
How do I activate Online Ordering on Order with Google?
This integration is enabled by default for merchants with:
Online Ordering included in their DoorDash plan, and
An active Google Business Profile
If you don't have a Google Business Profile yet, you can create one for free.
How do I set Online Ordering as my preferred provider?
Setting Online Ordering as your preferred provider helps customers see that your business recommends ordering directly from you.
To set Online Ordering as preferred:
Sign in to your Google Business Profile
Navigate to Edit profile, then Online ordering
Select your Online Ordering link
Mark it as Preferred by this business
Save your changes
Once enabled, customers may see a Preferred by this business label when clicking Order online.
What's the cost of the Online Ordering integration?
The integration is free, with 0% commission* on all orders.
What customer data will I get from Online Ordering?
Because these orders originate on Google (not your website):
You won't receive customer email addresses or phone numbers
You'll receive the required order details to fulfill the order
If needed, DoorDash provides a masked phone number to contact the customer
Active until 30 minutes after delivery
Customer information may only be used for order fulfillment.
What information will the customer see?
Customers can view:
Your restaurant name
Menu
Store details
Order and payment confirmation
How can I opt out of Online Ordering?
You can opt out at any time by submitting a short request form.
