Summaries

How Review Responses Contributed to a $2 Check Size Increase for KASA

Learn how KASA leveraged review responses to build stronger customer relationships.

Jul 1, 2025
Mx Resource - Cx Reviews - KASA

The value of words

Read up on how KASA, an Indian eatery in Northern California, turned their reviews into conversations—increasing their profits and making customers feel heard and valued.

In this case study you will learn:

  • How KASA leveraged customer reviews to boost profits

  • Why responding to customer reviews is part of KASA's strategy

  • Tips for responding to customer reviews