Automate your email marketing without the heavy lifting
“Set it and forget it” email campaigns that drive more repeat orders and keep your brand top of mind – with no extra work from you.
Automated email marketing is available with our Boost and Pro packages.
Stay top of mind with customers and encourage reorders
Set it and forget it
Our automated email series targets different customer milestones such as reorder campaigns that drive repeat orders and winback campaigns that re-engage inactive customers. Once your campaigns are set, they run automatically, so you can focus on your business.
Leverage DoorDash’s expertise
Our automated email series were designed using DoorDash's proven marketing playbook, and boost order frequency by an average of 15% among new and returning customers.*
How it works
Our powerful automated email marketing can help you stay top of mind with customers and encourage reorders, without the heavy lifting. We use diner order insights and analytics to help you create targeted emails that bring customers back more often.
Select the package that powers your growth
Start receiving direct orders in no time
- Commission-free* online ordering
- Order with Google integration
- Easy-to-use promotions tool
- Live order tracking
- Customer support for deliveries
Build your brand and re-engage customers automatically
- Commission-free* online ordering
- Order with Google integration
- Easy-to-use promotions tool
- Live order tracking
- Customer support for deliveries
- Custom-branded website
- Automated email marketing
- Customizable website pop-up
- Customized ordering pages
- Loyalty & gift card integrations
Build loyal fans with a branded app, Cross-Channel Loyalty, and guest experience management.
- Commission-free* online ordering
- Custom branded website
- Order with Google integration
- Easy-to-use promotions tool
- Live order tracking
- Customer support for deliveries
- Automated email marketing
- Customizable website pop-up
- Customized ordering pages
- Loyalty & gift card integrations
- Custom branded mobile app
- Customizable email and text marketing tools
- Guest experience management
- Cross-channel loyalty program
*2.9% + $0.30 payment processing fee applies
Frequently Asked Questions
DoorDash's automated email marketing includes a set of branded, ready-to-go email series designed to drive repeat orders. These emails are automatically sent to your Online Ordering and in-store loyalty customers — no setup required.
Note: Marketplace customers are not included.
There’s no limit to how many emails you can send through automated email marketing.
Emails are white-labeled, meaning they’re designed to look like they come directly from your business — including your logo and brand colors for a consistent, professional look. And if you upgrade to the Pro package, you’ll get full control to customize your email layout and design with the Customizable Email and Text Marketing feature.
All emails are sent from a white-label address formatted like this: [yourbrandname]@messages.order.online, helping your brand stay front and center.
Yes. Your Merchant Portal includes campaign performance insights, so you can see metrics like send volume and customer engagement.
*Based on internal DoorDash data from March 2024 through March 2025.